Repairing Your Sage Product

You have several options for processing your repair, depending on where we are shipping your Sage product repair when completed.

REPAIR FORM OPTIONS

If you are shipping the repair to Sage from the US and want to use our online repair form, instructions can be found here.

If you are shipping to Sage from the US, but prefer to use our printable, mail-in form, download our US Product Service Form.

If you are shipping from Canada, please fill out our Canadian Product Service Form.

If you are shipping from anywhere outside the US or Canada, please fill out our International Product Service Form.

Checking on the status of your repair: Just as you would expect our repair department gets busy during fishing season (June-September). The time to complete a repair typically gets longer during this time of year.




PROCESS FOR USING THE US ONLINE REPAIR FORM

Domestic US returns can now be processed using our on-line warranty repair form. This will allow you to process and track your repair more easily. Repairs submitted with our on-line system will also receive priority once they arrive here at Sage.

Due to our buying power we are pleased to be able to offer low-cost FedEx® rates when shipping your warranty repair to our factory via the on-line repair process. We will generate a FedEx® shipping label you can use to ship your Sage product back to us. The shipping label will have a low flat rate of $10.00 for rods and $7.00 for reels.

The original owner will be charged a $60 fee for each repaired rod, or $35 for each reel, to cover processing, insurance and return shipping from our factory to you after your repair is complete. Your credit card will be pre-authorized when the warranty request process is initiated but you will not be charged until your repair is finished and shipped back to you.

To use the online repair form, follow these steps:

  • First, login to your sageflyfish.com site account. Click to our Registration page if you need to create an account with us or click to our Login page if you already have an account.
  • Once you are logged in, click on My Account and go to the Registered Products tab.
  • If the product is not yet registered in our system, click the REGISTER A PRODUCT button and fill out the form. Click the SAVE REGISTRATION button when you are done.
  • Next, click on the Request Repair link for the product you just registered. Fill out the form describing the issues with the product. The details you provide will help expedite our inspection process.
  • Finally, click the ADD WARRANTY REQUEST TO CART button. This will add the Repair request to your cart. Proceed through the checkout process. After completing the checkout process, you will receive a pre-filled out FedEx® shipping label with packing instructions. We will also email you a link to the shipping label.

We will send you an email notification when we receive your product. We will also send you an email with a FedEx® tracking number when we ship the product back to you. Please note: this is available to US customers only at this time. Service options for our international customers have not yet changed.

Just as you would expect our repair department gets busy during fishing season (June-September). The time to complete a repair typically gets longer during this time of year. Repairs processed online get priority service when they arrive.

If you have further questions, please contact Sage Repairs at repairs@sageflyfish.com or by phone: (888) 848-7243




LINKS TO OTHER WARRANTY RESOURCES

For details about the Sage Warranty Policy, follow this link to the Sage Warranty page.

For details about registering your Sage product, follow this link to our Product Registration page.