REPAIR FAQ
What is the online repair form and how do I use it?
For shipping destinations in the US, we off an online repair form. This form will streamline the process, including the payment process, and allow us to more efficiently complete your repair. The form involves completing the following steps and going through the checkout process. At the end of the process, we will email you a FedEx® shipping label and instructions to send in your repair to us. There is a charge for this FedEx label to send your product to us. $13 for Ground and $15 for 2 Day (AK and HI only). We cover the shipping to get your repaired product back to you.
- If you don't have an account with us, click on Create Account and fill out that form.
- Register your product that you want to repair or choose from your currently registered products.
- Next, you'll tell us what is wrong with the product. Select a section(s) and the reason from the dropdown. Add an explanation if you want to send us more info. Click the Create Repair Claim.
- At this point, you'll see the repair fee. Add this repair to your cart or contact us if you have questions.
- After adding the repair to your cart, you can go to our checkout form, add another repair, or continue shopping.
- After checkout, you will receive an order confirmation and another email with the FedEx® shipping label and instructions to send in your repair. The FedEx® label is also available from My Account.
- Package your product according the instructions that we emailed and drop it off at an authorized FedEx® location.
- After we have received your product for repair, it will start the repair process. Upon completion we will ship it back and email you a shipment confirmation with a FedEx® tracking number.
Is the repair fee different for missing rod parts?
Yes. For missing rod parts, we charge an additional $150 per section over the base repair fee detailed on our Repair Pricing page. This covers materials and manufacturing to create a new section for your rod.
Why do I need to give you my credit card if it is a defect?
How do I package my repair to send it in?
- If you are returning a rod, please return the entire rod, including the broken part(s), in a cardboard box, or use packaging affording an equal degree of protection. We suggest bubble-wrap or packaging paper. Please do not send in your original Sage rod tube.
- If you are sending a reel, please package both the reel and spool in a box. If you have additional spools, please include those wrapped in the shipping box as well.
- Include with these items a printed version of the repair confirmation which was emailed to you.
- Please ensure the box is securely sealed with shipping tape.
- When printing the label, make sure the whole label is printed. Please apply so that FedEx™ can scan the entire barcode.
- Cut out the label and place on the shipping box. Please place the label on the box so the barcodes are parallel to the length of the box, as in the image below:
- Drop off at an Authorized FedEx™ drop off location. You can find a location here.